When you purchase your tickets on the Eventsrail website, Eventsrail provides you with the following guarantees:

1. The tickets you purchase will be authentic.
2. Eventsrail tries to ensure that you receive your tickets instantly into your account.

Kindly beware of the events you purchase ticket for as Eventsrail is not liable if you are denied entry. You are to hold ticket sellers responsible.

If the buyer did not get the exact tickets purchased: If after completing a successful ticket purchase on eventsrail.com and you did not get your ticket in your account, kindly contact us at info@eventsrail.com or use the feedback or contact form provided on the site immediately.

You must contact Eventsrail Customer Care using the contact form available at Contact us immediately you feel you have mistakenly purchased a ticket or you purchased a ticket in error.

Transaction Fee and TicketCover
Please be aware that only in exceptional circumstances will the transaction fee and TicketCover be refunded by Eventsrail. Any such refund will be at Eventsrail's sole discretion.
This guarantee does not affect any other rights to which you may be entitled.